The table below outlines our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order.
Mainland UK (ex Isle of Wight)
Highlands & Scottish Isles
Isle of Man, Isles of Scilly and Isle of Wight
Standard delivery to most of UK Mainland is FREE on orders over £25 from DIRECT MART, and is only Standard Delivery.
Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41, BT
Typical delivery time windows: Monday-Friday: 08:00 - 19:00
For most orders, you will receive a tracking number along with carrier name and you will be able to track them throughout journey. As this delivery made by third party courier service therefore we do not have any control over the delivery time. Any queries related to delivery please send us an email on firstname.lastname@example.org and give us 48 hours for investigation.
Click & Collect
Direct Mart Limited offers a FREE Click and Collect service to Direct Mart store.
If you choose to have your order collected on same day please put through your order before 01:00 PM and collection will be available after 05:00 PM.
We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.
Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE).
The following areas are subject to extended lead times:
Scottish Highlands & Scottish Isles: +7 days
Isle of Man & Isles of Scilly: +2 days
Isle of Wight: +5 days
Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.
Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Next Day Delivery
Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 1.00pm for a small additional charge (delivery on working days only). Orders placed after 1pm on a Friday will be delivered Tuesday.
Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Courier Service Provider
Returns & Exchanges
Direct Mart aims to provide the best quality-control during packaging and transportation. However, if you encounter any issues after receiving your items, we are always here to help you
14 Day Returns
If you are unsatisfied for any reason, most items can be returned within 14 days for a full refund if they are still in new, unused, In original packaging and With its proof of purchase. Also you’ll also need to return any free items that came with the product. Return is only acceptable once Direct Mart will approve your return request. In some cases we might required delivered product picture to approve your Return request.
If you need to exchange an item due to sizing or other issues, you can get a free exchange within 14 days by contacting us. Again exchange is only possible if product is new, unused, In original packaging and With its proof of purchase. For exchange as well you’ll need to return any free items that came with the product.
Non Eligible Items
Return and Exchange is not eligible if product has being used or original packaging is teared or opened. If Direct Mart decline your return request then in any cases return will be not accepted. Prior to return product your will required return authorisation from Direct Mart Limited.
Buyer has to pay Return changes and all return should sent by tracked service so we can track them throughout the journey. Direct Mart Limited is liable return charges only in case your product is defective, damaged or not as advertised.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days. Refund will be proceed only after we received the return product.