Once you have successfully placed an order with us, we will proceed with verifying and packing your items. After this process is completed, we will dispatch your order through our trusted delivery partner. To help you track your package’s journey, our delivery partner will send a tracking ID to your registered email address or mobile number.

Additionally, you can easily check the status of your order on our website by logging into your account and navigating to the “Account” tab, where you will find all the relevant information regarding your order’s progress.

Should you have any questions or encounter any confusion during the process, please do not hesitate to contact our dedicated support team at [email protected] . We are here to assist you and ensure a smooth and enjoyable shopping experience with us. Thank you for choosing Direct Marts!

If you wish to cancel your order after placing it, we understand that circumstances may change, and we are here to assist you. To initiate the cancellation process, simply reach out to our support team at [email protected] as soon as possible. Please provide your order details, and our team will handle the cancellation for you.

However, it’s important to note that we recommend contacting our support team promptly, as we aim to process and dispatch orders quickly to ensure timely delivery to our customers.

If you have any further questions or need additional assistance, do not hesitate to contact us. We are here to help you and provide the best shopping experience at Direct Marts. Thank you for your understanding and cooperation!

At Direct Marts, we take pride in offering you both retail and wholesale options. As a retailer and wholesaler, we consistently strive to provide competitive and affordable prices for all our products. Our commitment to offering products at prices lower than others in the market remains unwavering.

Furthermore, we understand the importance of seasonal demands, and as such, we regularly run attractive discount offers to make your shopping experience even more rewarding. Whether you are an individual looking for a retail purchase or a business interested in wholesale, you can always expect to find enticing discounts that suit your needs.

Keep an eye on our website and subscribe to our newsletter to stay informed about the latest discounts and promotions. We believe in making your shopping experience enjoyable, affordable, and convenient, regardless of the season. Thank you for choosing Direct Marts, and we look forward to serving you with the best deals possible!

In the rare event that you receive a damaged or defective parcel, we apologize for any inconvenience caused. Please rest assured that we are committed to resolving the issue promptly. To ensure a smooth resolution process, kindly reach out to our support team at [email protected].

When contacting our support team, it is essential to attach clear images and videos (if possible) of the damaged or defective items. This helps us to better understand the situation and ensures a higher level of trust during the resolution process.

Upon receiving your query, we will thoroughly investigate the matter, checking with both our packaging team and delivery partner to determine the cause of the issue. We take quality control seriously, and your feedback is valuable in identifying and addressing any potential shortcomings.

If the process is completed successfully, we will gladly reship your order with fresh items to ensure you receive the products you intended to purchase. However, in case a reshipment is not possible, we will initiate a refund for the affected items.

It is important to note that providing photos and videos not only expedites the resolution but also enables us to claim insurance from our partners or suppliers, facilitating a smoother process for both you and us.

At Direct Marts, your satisfaction is our priority, and we are committed to ensuring a positive shopping experience. Should you have any further concerns or questions, do not hesitate to contact our support team. Thank you for your understanding, and we appreciate your cooperation.

At Direct Marts, we offer various delivery options to cater to your preferences and urgency. Please find the details below:

1. Flat Rate Delivery:
With our Flat Rate Delivery option, you will receive your order within 2 to 10 working days. This option comes with a standard flat rate charge. It is an excellent choice for those who do not require immediate delivery and prefer a cost-effective shipping method.

2. Next Day Delivery:
For customers seeking expedited delivery, we offer the Next Day Delivery option. If you choose this option, your order will be delivered to you on the next working day. To avail of this service, please ensure that your order is placed before 14:00 pm (2:00 pm) on the day of purchase. Please note that there may be an additional charge for this speedy service.

3. Local Pickup:
If you prefer to collect your order personally and avoid delivery charges, you can select the Local Pickup option. Once we receive your order, we will promptly notify you when it is ready for pickup at our warehouse located at:
22-24 Russell Square, Leicester, LE1 2DS.

Choosing the Local Pickup option allows you the convenience of picking up your order at your convenience and eliminating any shipping fees.

We strive to provide flexible delivery options to suit your needs and ensure a seamless shopping experience at Direct Marts. If you have any further queries or need assistance with the delivery process, please feel free to contact our support team. Thank you for choosing Direct Marts, and we look forward to serving you!

Currently, we regret to inform you that we do not offer a gift wrapping service. However, we understand the importance of this feature to our valued customers, and we want to provide the best experience possible. Therefore, we are actively working on implementing a gift wrapping service in the near future.

We appreciate your understanding and patience as we strive to enhance our services and cater to your gifting needs. Please stay tuned for updates on when the gift wrapping service will be available. In the meantime, if you have any specific requests or questions, feel free to contact our support team, and we will be happy to assist you in any way we can.

Thank you for considering Direct Marts for your purchases, and we look forward to offering a gift wrapping service to make your gifting experience even more special.

If you need to change your delivery address, please contact us promptly at [email protected] within 24 hours of placing your order. Upon receiving your request, we will take immediate action to accommodate your request, whenever possible.

Please note that if your order is already in our warehouse and has started the processing or shipping process, it may not be possible to change the delivery address. However, we will do our best to assist you in any way we can.

To ensure the security and safety of your order, we require that all communication regarding address changes be done using the registered email address or phone number mentioned in your invoice. This helps us verify your identity and prevent unauthorised changes to your delivery details.

Your satisfaction is our priority, and we will make every effort to meet your needs. If you have any further questions or concerns, feel free to reach out to our support team, and we will be glad to help. Thank you for choosing Direct Marts, and we look forward to serving you!

To understand our privacy policy, kindly visit our official website at https://directmarts.co.uk/privacy-policy . Our privacy policy outlines how we collect, use, and protect your personal information while using our website and services. We value your privacy and are committed to maintaining the security and confidentiality of your data. Our privacy policy will provide you with detailed information about the types of data we collect, how we use it, who we may share it with, and how we safeguard your information.

By reviewing our privacy policy, you can have a clear understanding of our data practices and how we prioritize your privacy rights. If you have any further questions or concerns regarding your privacy or our policy, please do not hesitate to contact our support team at [email protected] . We are here to address any inquiries you may have and ensure your confidence in shopping with Direct Marts. Thank you for your interest in our privacy policy, and we appreciate your trust in us.

For any inquiries, questions, or assistance, you can reach our customer support team by sending an email to [email protected] . Our dedicated support staff is readily available to address your concerns and provide you with the help you need.

We are also actively working on implementing a telecommunication system for customer support. Soon, we will be launching a customer support number to offer you an additional communication channel for resolving your queries more efficiently and promptly.

We value your feedback and aim to continuously improve our customer service to provide you with the best possible experience at Direct Marts. Whether through email or telephone, we are committed to assisting you in any way we can. Don’t hesitate to contact us; we are here to help!

Thank you for choosing Direct Marts, and we look forward to serving you and providing top-notch customer support.

Our office operates from Monday to Friday, with working hours from 10:00 AM to 7:00 PM. We are closed on weekends and public holidays. During these office hours, our dedicated team is available to assist you with any inquiries, orders, or support you may need.

If you have any questions or require assistance outside of our office hours, please don’t hesitate to contact us during the next available business day. Thank you for considering Direct Marts, and we look forward to serving you during our office hours!

In certain cases, you can return an item without the original packaging. If you receive the wrong item, a damaged or defective product, we understand that the original packaging may not be available. Rest assured, you can still initiate a return for such items following our return policy guidelines.

Please note that there are certain products excluded from our refund policy unless they are faulty or broken. These exclusions include consumables, perishable items, health and hygiene products, unsealed electrical accessories, and any items specifically labeled as non-refundable on any sales agreement, document, email, or our website.

Our return policy allows you to return ordered goods within 14 days after receipt of the item. To initiate a return and request a refund or exchange, please reach out to our support team at [email protected] . When returning the item, ensure it meets the criteria of being new, unused, with all labels and tags intact, and accompanied by a valid purchase invoice.

Upon verifying that the return meets the necessary criteria, we will be more than happy to offer you an exchange for the correct item or process a refund based on your preference.

At Direct Marts, we strive to provide a seamless shopping experience, and our return policy is designed to ensure your satisfaction with your purchases. If you have any further questions or need assistance with the return process, please don’t hesitate to contact our support team. Thank you for choosing Direct Marts, and we look forward to serving you!

If a product you ordered is out of stock, we understand the importance of keeping you informed. In such a situation, we will promptly contact you via your registered email address to notify you of the unavailability of the item.

To provide you with the best possible solution, we may offer alternative options regarding your order. These alternatives may include similar products, different sizes or colours, or any other relevant options available at the time. We want to ensure that you have the opportunity to consider and choose the most suitable alternative for your needs.

However, if you do not wish to proceed with any of the alternative options provided, we completely respect your decision. With your permission, we will proceed to cancel your order and initiate a refund for the amount paid for the out-of-stock item. Rest assured that the refund will be processed promptly, and the funds will be returned to the original payment method used during the purchase.

Your satisfaction is our priority, and we appreciate your understanding in situations where items are temporarily unavailable. If you have any questions, concerns, or would like to discuss further, please feel free to contact our support team at [email protected] . Thank you for choosing Direct Marts, and we look forward to serving you with exceptional service.

We understand that circumstances may change, and you might need to modify your order after it has been placed. To request modifications to your order, please contact our support team at [email protected] as soon as possible.

We will do our best to accommodate your request, but please note that modifications to an order are subject to certain conditions. If your order has already been processed and shipped from our warehouse, we may not be able to make changes to it. However, if the order is still in the processing stage, we will make every effort to assist you with the necessary changes.

To ensure a seamless experience, it’s essential to reach out to us promptly with your modification request. Our dedicated support team will guide you through the process and provide the best possible assistance.

Thank you for your understanding, and we appreciate your cooperation in making your shopping experience with Direct Marts as smooth as possible. If you have any other questions or require further assistance, feel free to contact our support team. We are here to help!

For customers who prefer the convenience of shipping to multiple addresses in one order, we regret to inform you that we currently do not offer this option. However, we understand the potential benefits of such a feature and are actively working on implementing it in the future.

At Direct Marts, we are constantly seeking ways to improve our services and provide a better shopping experience for our valued customers. As we continue to expand and enhance our offerings, we will strive to include the ability to ship to multiple addresses in a single order.

Thank you for your interest and understanding. If you have any other questions or require further assistance, please don’t hesitate to contact our support team at [email protected] . We look forward to serving you and providing you with even more convenient options in the future.

For international orders, please note that there may be additional costs associated with customs duties, taxes, or import fees imposed by the destination country’s customs authorities. These costs are the responsibility of the buyer and may vary based on the country’s regulations and the value of the purchased items.

As an international customer, it’s essential to be aware of the potential additional fees to avoid any surprises upon delivery. We recommend checking with your local customs office or authorities to understand the applicable duties and taxes before placing your order.

At Direct Marts, we value transparency and strive to provide the best possible shopping experience for our international customers. If you have any questions or need further information regarding international shipping or customs fees, please don’t hesitate to contact our support team at [email protected] . We are here to assist you and ensure a smooth cross-border shopping experience. Thank you for choosing Direct Marts, and we look forward to serving you!

If you forget your password, don’t worry; we’ve got you covered! Simply navigate to the login page and look for the “Lost your password?” link. Click on it, and you will be redirected to a new page where you need to enter your username or the email address associated with your account.

After entering the required information, click on the “Reset Password”. Once you do that, we will promptly send a password reset link to your registered email address. Please check your inbox, and you should find an email from us containing the password reset link.

By clicking on the provided link, you will be taken to a secure page where you can create a new password for your account. Make sure to choose a strong and memorable password.

If you encounter any issues or need further assistance during this process, please feel free to reach out to our support team at [email protected] . We are here to help you regain access to your account and ensure a smooth experience on our website.

Thank you for choosing Direct Marts, and we hope this password reset process is quick and easy for you!