1. Introduction and Acceptance
Welcome to Direct Mart Ltd, an esteemed e-commerce platform committed to providing you with a seamless and delightful shopping experience. Before you access or use our website, it is essential to review and accept the following terms and conditions. By proceeding to use our services, you acknowledge your understanding and agreement to abide by these terms in their entirety.
1.1 Company Overview
Direct Mart Ltd, with its registered address at 42, Cloughton Road, Leicester, LE5 1GR, is a reputable company operating as an online marketplace. We offer a wide array of products across various categories, carefully curated to meet your diverse needs and preferences. Our primary objective is to provide you with high-quality products, exceptional customer service, and a secure shopping environment.
1.2 Acceptance of Terms
Upon accessing or using the Direct Mart Ltd website, you explicitly agree to be bound by these terms and conditions. If you do not agree with any part of these terms, we kindly request that you refrain from using our services.
1.3 Age Restriction
Our services are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. By accessing our website, you confirm that you are of legal age to enter into a binding contract and use our platform responsibly. For individuals under the age of majority, parental or legal guardian consent is required to utilize our services.
1.4 Changes to Terms and Conditions
Direct Mart Ltd reserves the right to modify or update these terms and conditions as required. Any changes to the agreement will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any revisions. Your continued use of our platform after modifications signifies your acceptance of the updated terms.
1.5 Customer Support
At Direct Mart Ltd, we are dedicated to providing exceptional customer support and assistance. If you have any questions, concerns, or require help with our services, please feel free to reach out to us at support@directmarts.co.uk . Our customer support team is here to address your queries and provide the necessary guidance promptly.
1.6 Agreement to Privacy Policy
By accepting these terms and conditions, you also acknowledge and agree to abide by our Privacy Policy. It outlines how we collect, use, and protect your personal information while using our website. We encourage you to read the Privacy Policy carefully to understand how we handle your data.
Direct Mart Ltd appreciates your cooperation and understanding in adhering to these terms and conditions. Our commitment to transparency and customer satisfaction ensures that your shopping experience with us remains secure and enjoyable. Should you have any questions or require further clarification, our customer support team is readily available to assist you. Happy shopping!
2. User Accounts and Responsibilities
2.1 Account Registration
To access certain features and services offered by Direct Mart Ltd, users are required to create an account on our platform. The registration process involves providing accurate and up-to-date information, including name, contact details, and a secure password. By creating an account, you agree that the information provided is true and complete.
2.2 Account Confidentiality
As a user, you are solely responsible for maintaining the confidentiality of your account credentials. You must not share your account details, including your password, with any third party. Direct Mart Ltd shall not be liable for any unauthorized access or activity on your account resulting from failure to keep your credentials secure.
2.3 Retailers, Wholesalers, and Traders
Direct Mart Ltd welcomes retailers, wholesalers, and traders to our platform. If you are a retailer or wholesaler, you can register as a regular user to access and purchase products at retail prices. Additionally, if you are a trader or involved in the trade industry, we offer the option to open a trade account with us.
2.4 Trade Account Registration
Trade account registration is a special feature designed to cater to the unique needs of traders. By opening a trade account, traders gain access to exclusive bulk purchase options, discounted prices, and specialized support from our trade representatives. To apply for a trade account, traders must provide relevant business details and comply with the necessary verification procedures.
2.5 Account Usage and Restrictions
User accounts on Direct Mart Ltd are for individual use only and should not be used for any commercial purposes unless you have a valid trade account. You are prohibited from engaging in any activities that may compromise the security, integrity, or functionality of our website.
2.6 Reporting Unauthorized Access
If you suspect any unauthorized use of your account or notice any security breaches, please notify us immediately at support@directmarts.co.uk . We will take prompt action to investigate and secure your account.
2.7 Account Termination
Direct Mart Ltd reserves the right to terminate or suspend user accounts at our discretion. Reasons for termination may include, but are not limited to, violation of our terms and conditions, fraudulent activities, or misuse of the platform.
2.8 User Responsibility
As a user of Direct Mart Ltd, you are responsible for all activities conducted through your account. Any transactions made, product purchases, or communication with other users using your account will be considered your responsibility.
2.9 Updates to Account Information
To ensure the accuracy of your account details, it is your responsibility to update your information promptly whenever there are changes to your personal or business data.
Direct Mart Ltd endeavors to provide a secure and efficient platform for all users, including retailers, wholesalers, and traders. By adhering to these user account guidelines and responsibilities, you can maximize the benefits of our services and make the most of your shopping or trading experience with us.
3. Product Listings and Descriptions
3.1 Product Availability and Pricing
Direct Mart Ltd strives to maintain accurate and up-to-date product listings on our website. However, the availability of products is subject to change without prior notice. We do not guarantee the availability of any specific product at any given time. In case a product becomes unavailable after an order is placed, we will promptly notify you and offer alternative options or a refund.
Pricing of products is displayed in the respective product listings and is inclusive of applicable taxes, unless stated otherwise. We reserve the right to modify prices at any time, but such changes will not affect orders placed before the price adjustment.
3.2 Product Descriptions and Images
We make every effort to provide comprehensive and accurate product descriptions and images. However, the actual appearance and characteristics of products may vary slightly from the images shown on the website due to factors such as lighting, monitor settings, and manufacturing variations.
While we strive for accuracy, Direct Mart Ltd does not warrant that product descriptions, specifications, or other content on the website are error-free or complete. If you encounter any discrepancies or have specific questions about a product, please feel free to contact our customer support team for clarification.
3.3 Product Reviews and Ratings
Our platform may feature product reviews and ratings submitted by customers. These reviews represent the opinions of individual users and do not reflect the views or endorsements of Direct Mart Ltd. We encourage users to provide genuine feedback and reviews to help others make informed purchasing decisions.
3.4 Product Modifications and Discontinuations
Direct Mart Ltd reserves the right to modify, update, or discontinue any product at any time, without prior notice. We may introduce new products or remove existing ones from our inventory based on market demand, supplier availability, or other relevant factors.
3.5 Prohibited Products
Certain products may be subject to legal restrictions or guidelines. Direct Mart Ltd does not allow the listing or sale of prohibited items, including but not limited to counterfeit goods, illegal substances, weapons, or items infringing upon intellectual property rights. We actively monitor listings to ensure compliance with applicable laws and reserve the right to remove any prohibited products.
3.6 Product Warranties
Product warranties, if applicable, will be provided by the respective manufacturers or authorized distributors. Direct Mart Ltd does not independently offer any warranties for the products sold on our platform. Any warranty claims or product-related issues should be directed to the relevant manufacturer or distributor as per their policies.
3.7 Product Promotion and Offers
Periodically, Direct Mart Ltd may offer promotions, discounts, or special offers on certain products. These offers are subject to specific terms and conditions and may have limited validity. We reserve the right to modify or cancel any promotions at our discretion.
Direct Mart Ltd is committed to providing accurate and transparent product listings and descriptions to facilitate a satisfactory shopping experience. Should you require further information or have any concerns regarding our products, feel free to contact our customer support team at support@directmarts.co.uk .
4. Order Placement and Processing
4.1 Placing an Order
To place an order on our website, www.directmarts.co.uk , follow these simple steps:
1. Browse through our products and select the items you wish to purchase.
2. Add the chosen items to your cart.
3. Proceed to the checkout page and follow the prompts to complete your order.
4. If you encounter any issues during the process, our customer support team is available to assist you.
4.2 Order Processing and Dispatch
Once you have successfully placed an order with us, we will proceed with verifying and packing your items. After this process is completed, we will dispatch your order through our trusted delivery partner.
You will receive a tracking ID from our delivery partner on your registered email address or mobile number, enabling you to track your package’s journey.
4.3 Checking Order Status
You can easily check the status of your order on our website by logging into your account and navigating to the “Account” tab, where you will find all relevant information regarding your order’s progress.
4.4 Order Cancellation
If you wish to cancel your order after placing it, please contact our support team at support@directmarts.co.uk as soon as possible. Provide your order details, and our team will handle the cancellation for you.
However, please note that we recommend contacting our support team promptly, as we aim to process and dispatch orders quickly to ensure timely delivery.
5. Payment and Security
At Direct Mart Ltd, we offer a variety of secure payment methods to provide you with a smooth and reliable shopping experience on our website, www.directmarts.co.uk . Your payment security is of utmost importance to us, and we take all necessary measures to safeguard your financial information.
5.1 Accepted Payment Methods
We accept the following payment methods on our website:
– Stripe credit cards: Visa, MasterCard, American Express
– Debit cards
– Direct bank transfer
– Apple Pay
– Google Pay
– Other secure online payment options
With these diverse payment options, you can conveniently choose the one that best suits your preferences and proceed with your purchase confidently.
5.2 Payment Security
Direct Mart Ltd is committed to ensuring the security of your payment information. When you make a payment on our website, your transaction is encrypted using industry-standard Secure Sockets Layer (SSL) technology. This encryption helps protect your sensitive data, such as credit card details, from unauthorized access during transmission.
Additionally, we comply with all applicable Payment Card Industry Data Security Standard (PCI DSS) requirements. Our secure payment gateway partners also employ robust security measures to safeguard your financial information.
5.3 Cash on Delivery
Please note that we do not accept cash on delivery as a payment method. We encourage our customers to use the secure online payment options available on our website to complete their purchases.
5.4 Payment Verification
For certain payment methods, such as direct bank transfer, our team may verify the transaction before processing the order. These verification processes helps ensure the security of your payment and helps us prevent fraudulent activities.
5.5 Privacy of Payment Information
Direct Mart Ltd respects your privacy, and we do not store your complete payment information, such as credit card numbers, on our servers. Your payment details are securely processed by our payment gateway partners, and we only retain the necessary information to complete your order and provide exceptional customer service.
5.6 Payment Confirmation
Upon successful completion of your payment, you will receive a payment confirmation email, including an order summary and payment details. If you encounter any issues or have any concerns regarding your payment, our customer support team is available to assist you.
At Direct Mart Ltd, we prioritize the security and confidentiality of your payment information. By offering a range of secure payment options and employing industry-standard encryption technologies, we aim to ensure a safe and enjoyable shopping experience for all our customers. If you have any questions or need further assistance, please do not hesitate to contact our dedicated support team at support@directmarts.co.uk . Thank you for choosing Direct Mart Ltd for your online shopping needs!
6. Shipping and Delivery
At Direct Marts, we understand the importance of timely and reliable delivery. We offer various delivery options to cater to your preferences and urgency. Please find the details of our shipping options below:
6.1 Flat Rate Delivery
With our Flat Rate Delivery option, you can expect to receive your order within 2 to 10 working days. This cost-effective shipping method comes with a standard flat rate charge. It is an excellent choice for customers who do not require immediate delivery and prefer an economical shipping option.
6.2 Next Day Delivery
For customers seeking expedited delivery, we offer the Next Day Delivery option. If you choose this option, your order will be delivered to you on the next working day. To avail of this speedy service, please ensure that your order is placed before 14:00 pm (2:00 pm) on the day of purchase. Please note that there may be an additional charge for this expedited service.
6.3 Local Pickup
If you prefer to collect your order personally and avoid delivery charges, you can select the Local Pickup option. Once we receive your order, we will promptly notify you when it is ready for pickup at our warehouse located at:
22-24 Russell Square, Leicester, LE1 2DS.
Choosing the Local Pickup option allows you the convenience of picking up your order at your preferred time and eliminates any shipping fees.
6.4 Free Next Day Delivery (UK Mainland)
For orders over £50 within the UK mainland, we offer free next day delivery. To avail of this service, please ensure that your order is placed before 14:00 pm (2:00 pm) on the day of purchase. Orders placed after this time will be processed on the next working day. This option provides a cost-effective and speedy delivery solution for your convenience.
6.5 Delivery Time Windows
Our typical delivery time windows are Monday to Friday, from 08:00 am to 19:00 pm. Please note that we do not operate on weekends and public holidays. Orders placed during non-operational days will be processed on the next working day.
6.6 Order Tracking
For all delivery options, we provide order tracking to keep you informed about your package’s status and estimated delivery time. You will receive a tracking ID through email or SMS after your order is dispatched.
6.7 Shipping Locations
We offer shipping services to various locations within the designated regions. Please ensure to provide accurate shipping details during the checkout process to ensure smooth and prompt delivery.
6.8 Shipping Fees
Shipping fees may vary depending on the chosen delivery option and your location. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
6.9 Delays and Exceptions
While we strive to meet delivery timelines, unforeseen circumstances such as extreme weather conditions or transportation delays may impact delivery schedules. In such cases, our customer support team will promptly inform you about any delays and work to resolve the issue.
7. Returns and Exchange
At Direct Marts, we value your satisfaction and want you to be pleased with your purchases. Our return policy allows you to return ordered goods within 14 days after receipt of the item. If you encounter any issues with your purchase or need to initiate a return, please follow the guidelines outlined below:
7.1 Initiating a Return
To initiate a return and request a refund or exchange, please reach out to our dedicated support team at support@directmarts.co.uk . We will guide you through the return process and address any questions you may have.
7.2 Return Criteria
To be eligible for a return or exchange, the returned items must meet the following criteria:
– Be in new and unused condition
– Have all labels and tags intact
– Be in their original packaging
– Be accompanied by a valid purchase invoice
7.3 Return Period
Returns must be initiated within 14 days after receiving the item. If you decide to return the product within this period, it will be considered a valid revocation of the purchase contract.
7.4 Excluded Products
Please note that certain products are excluded from our refund policy. These exclusions include consumables, perishable items, health and hygiene products, unsealed electrical accessories, and any items specifically labeled as non-refundable in any sales agreement, document, email, or on our website.
7.5 Special Cases
In certain cases, you may be able to return an item without the original packaging. For instance, if you receive the wrong item, a damaged or defective product, we understand that the original packaging may not be available. Rest assured, you can still initiate a return for such items following our return policy guidelines.
7.6 Refund or Exchange
Upon verifying that the return meets the necessary criteria, we will be more than happy to offer you an exchange for the correct item or process a refund based on your preference. Your satisfaction is our priority, and we want to ensure that you are delighted with your shopping experience at Direct Marts.
Our return policy is designed to provide you with a seamless shopping experience, and our dedicated support team is always available to assist you with any questions or concerns regarding the return process. If you have any further queries or need assistance, please don’t hesitate to contact our support team at support@directmarts.co.uk .
Thank you for choosing Direct Marts, and we look forward to serving you with the highest level of customer satisfaction.
8. Intellectual Property
At Direct Marts Ltd, we respect intellectual property rights and take the protection of intellectual property very seriously. This section outlines our commitment to safeguarding the intellectual property of both our company and third parties, as well as the intellectual property rights of our users.
8.1 Company Intellectual Property
All intellectual property rights related to our website, www.directmarts.co.uk , including but not limited to trademarks, logos, website content, graphics, images, and software, are the exclusive property of Direct Marts Ltd, protected by applicable intellectual property laws.
Users are not permitted to use, reproduce, modify, distribute, or create derivative works of our intellectual property without our explicit written consent.
8.2 Third-Party Intellectual Property
We recognize and respect the intellectual property rights of third parties. Any trademarks, logos, or copyrighted materials displayed on our website that belong to third parties are used with their permission, and all rights are reserved to the respective owners.
If you believe that any content on our website infringes on your intellectual property rights or the rights of others, please contact us immediately at support@directmarts.co.uk . We will investigate the matter promptly and take appropriate action, including removing infringing content if necessary.
8.3 User-Generated Content
As part of our platform, users may have the option to submit or upload content, such as reviews, comments, or product images. By submitting such content, users grant Direct Marts Ltd a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute the content for the purposes of operating and promoting the website.
Users are responsible for ensuring that any content they submit does not infringe on the intellectual property rights of others. Direct Marts Ltd reserves the right to remove or disable user-generated content that is found to be in violation of intellectual property rights or our content guidelines.
8.4 Reporting Intellectual Property Infringements
If you believe that any content on our website infringes on your intellectual property rights or the rights of others, please notify us immediately at support@directmarts.co.uk . In your report, provide the following information:
– A description of the infringing content and its location on our website
– Your contact information, including name, address, phone number, and email address
– A statement declaring that you have a good-faith belief that the use of the content is not authorized by the copyright owner or intellectual property rights holder
– A statement declaring that the information provided in the report is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner
– Your electronic or physical signature
Upon receipt of a valid infringement notification, we will promptly investigate the matter and take appropriate action in accordance with applicable laws.
8.5 Conclusion
Direct Marts Ltd is committed to upholding the rights of intellectual property owners and maintaining a respectful and compliant online environment. We encourage users to respect intellectual property rights and report any infringements promptly.
For any questions or concerns regarding intellectual property on our website, please contact us at support@directmarts.co.uk . Thank you for helping us protects intellectual property rights and maintains a fair marketplace for all users.
9. Privacy Policy
At Direct Marts Ltd, we value and respect your privacy. This section outlines our commitment to safeguarding your personal information and how we collect, use, and protect your data when you use our website, www.directmarts.co.uk . Please take the time to review our Privacy Policy carefully to understand how we handle your information.
9.1 Information Collection
When you use our website or interact with our services, we may collect certain personal information from you. This information may include but is not limited to your name, email address, contact details, shipping address, payment information, and browsing activity on our site.
9.2 Use of Information
The personal information we collect is used for the following purposes:
– To process and fulfill your orders and provide customer support.
– To personalize your shopping experience and present relevant product recommendations.
– To improve our website, services, and offerings based on user preferences and feedback.
– To communicate with you regarding order updates, promotions, and important announcements.
– To comply with legal obligations and protect our rights and interests.
9.3 Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted service providers and partners who assist us in delivering our services, such as payment processors, shipping companies, and customer support providers. These entities are contractually obligated to maintain the confidentiality and security of your information.
We may also disclose your information when required by law or to protect our rights, safety, or the rights and safety of others.
9.4 Cookies and Similar Technologies
To enhance your browsing experience, we use cookies and similar technologies on our website. These technologies collect certain information about your device, browser, and usage patterns. You can control or disable cookies through your browser settings; however, doing so may limit certain features and functionality on our website.
9.5 Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure socket layer (SSL) technology to encrypt sensitive data during transmission.
9.6 External Links
Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of these sites before providing any personal information.
9.7 Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child, we will take appropriate steps to delete the data.
9.8 Policy Updates
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective upon posting.
9.9 Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or your personal information, please contact us at support@directmarts.co.uk . We are committed to addressing your inquiries promptly and ensuring your privacy is protected.
By using our website and services, you consent to the collection, use, and processing of your personal information as outlined in our Privacy Policy. Thank you for trusting Direct Marts Ltd with your data, and we are dedicated to ensuring your privacy and security while providing a seamless shopping experience.
10. User Conduct and Prohibitions
At Direct Marts Ltd, we expect all users of our website, www.directmarts.co.uk , to conduct themselves responsibly and ethically. This section outlines the conduct we expect from our users and the activities that are strictly prohibited on our platform.
10.1 Responsible Use
Users are expected to use our website and services responsibly and in compliance with all applicable laws and regulations. This includes, but is not limited to, refraining from engaging in fraudulent activities, misrepresentation, or any other illegal actions.
10.2 Respectful Communication
We encourage users to engage in respectful communication with other users, our team, and our customer support representatives. Harassment, threats, hate speech, or any form of offensive behaviour towards others will not be tolerated.
10.3 Prohibited Activities
The following activities are strictly prohibited on our platform:
Intellectual Property Infringement: Users must not violate intellectual property rights, including copyright, trademarks, and patents. Posting, sharing, or selling unauthorized copyrighted material or counterfeit products is strictly prohibited.
Fraud and Scam: Engaging in fraudulent activities, including phishing, identity theft, or any form of scam, is not allowed.
Unauthorized Access: Attempting to gain unauthorized access to other users’ accounts, our website, or any computer systems is strictly prohibited.
Spam and Unsolicited Communication: Users must not send spam or unsolicited messages to other users. This includes promotional content or any form of marketing without prior consent.
Malicious Software: Uploading or distributing viruses, malware, or any other harmful software that could compromise our website’s security or harm other users is strictly prohibited.
Abuse of Reviews and Ratings: Users must not engage in the manipulation of product reviews or ratings, including posting fake reviews or ratings to mislead others.
Prohibited Content: Posting or sharing content that is illegal, offensive, obscene, or violates the rights of others is not allowed.
10.4 Reporting Violations
If you come across any user or content that violates our user conduct and prohibitions, we encourage you to report it immediately. Please contact our support team at support@directmarts.co.uk , and we will investigate the matter promptly.
10.5 Consequences of Violations
Violation of our user conduct and prohibitions may result in various consequences, including but not limited to warnings, suspension of accounts, or permanent termination of access to our platform. In severe cases involving illegal activities, we may also report the matter to the relevant authorities.
10.6 Changes to User Conduct
Direct Marts Ltd reserves the right to update or modify our user conduct and prohibitions at any time. Users will be notified of any significant changes, and the revised conduct will be effective upon posting.
10.7 Conclusion
We believe that responsible and ethical conduct is essential in fostering a positive and secure community for all users. By adhering to our user conduct guidelines and respecting the rights of others, we can collectively contribute to a safe and enjoyable shopping environment at Direct Marts Ltd.
If you have any questions or concerns regarding user conduct and prohibitions or wish to report any violations, please contact our support team at support@directmarts.co.uk . Thank you for your cooperation in creating a respectful and compliant online community.
11. Third-Party Links and Services
At Direct Marts Ltd, our website, www.directmarts.co.uk , may contain links to third-party websites, products, or services. This section outlines our policy regarding these third-party links and services.
11.1 Third-Party Links
Our website may include links to external websites that are operated by third parties. These links are provided for your convenience and to enhance your shopping experience. However, Direct Marts Ltd does not endorse, control, or take responsibility for the content, policies, or practices of these third-party websites.
When you click on a third-party link on our website, you will be redirected to that external site. We recommend reviewing the privacy policies and terms of service of these third-party websites before interacting with them.
11.2 Third-Party Services
In addition to third-party links, our website may utilize services provided by third-party vendors, partners, or service providers. These services may include payment processors, shipping companies, customer support software, and more.
While we carefully select our third-party service providers, it’s important to note that they have their own terms of service and privacy policies. Direct Marts Ltd is not liable for the actions, practices, or policies of these third-party service providers.
11.3 User Responsibility
When accessing third-party links or using third-party services through our website, you do so at your own risk. Direct Marts Ltd shall not be held responsible for any damages, losses, or liabilities arising from your interactions with third-party websites or services.
11.4 Third-Party Advertising
From time to time, our website may display advertisements from third-party advertisers. These advertisements may use cookies and other technologies to deliver targeted content. Direct Marts Ltd does not endorse the products or services advertised and are not responsible for the content or claims made in the advertisements.
11.5 Changes to Third-Party Links and Services
Direct Marts Ltd may modify or remove third-party links or services on our website at any time without notice. We reserve the right to add or remove third-party links, services, or advertisements to improve user experience and functionality.
11.6 Reporting Concerns
If you have any concerns about third-party links, services, or advertisements displayed on our website, please contact our support team at support@directmarts.co.uk . We value your feedback and will address any issues promptly.
11.7 Conclusion
Direct Marts Ltd aims to provide a seamless and user-friendly online shopping experience. While we strive to partner with reputable third-party service providers, it is essential to exercise caution when accessing third-party links or using their services.
If you have any questions or require further information regarding our third-party links and services, please do not hesitate to contact our support team. Thank you for your understanding and cooperation as we work to deliver a safe and enjoyable shopping environment for all our users.
12. Termination and Suspension
At Direct Marts Ltd, we strive to maintain a safe and compliant online marketplace for all users. This section outlines the conditions under which we may terminate or suspend user accounts on our website, www.directmarts.co.uk.
12.1 Termination of User Accounts
Direct Marts Ltd reserves the right to terminate user accounts in the following circumstances:
Violation of Terms and Conditions: Users who violate any provisions of our Terms and Conditions, including user conduct and prohibitions, intellectual property rights, or privacy policy, may face account termination.
Illegal Activities: Any user found engaging in illegal activities or attempting to use our platform for illegal purposes may have their account terminated.
Abuse and Harassment: We have a zero-tolerance policy for abusive behavior, harassment, or threats towards other users or our team. Such behavior may result in account termination.
Misrepresentation: Users who provide false or misleading information during the account registration process or any other interactions may face account termination.
Security Concerns: If we suspect unauthorized access or suspicious activities related to a user’s account, we may temporarily suspend or terminate the account to protect our platform and users.
12.2 Suspension of User Accounts
In certain situations, Direct Marts Ltd may suspend user accounts temporarily. Reasons for account suspension include, but are not limited to:
a. Investigation: If we receive reports of possible violations or misconduct, we may suspend the account temporarily while we conduct an investigation.
b. Payment Issues: Failure to complete payment for orders or disputes related to payments may lead to temporary account suspension until the matter is resolved.
c. Order Disputes: In cases of disputes between users regarding orders, we may suspend the accounts of both parties while we mediate and resolve the issue.
12.3 Notification
In the event of account termination or suspension, Direct Marts Ltd will make reasonable efforts to notify the affected user, unless prohibited by law or if the situation involves illegal activities or security risks.
12.4 Appeal and Resolution
Users who believe their account was terminated or suspended unjustly may contact our support team at support@directmarts.co.uk to appeal the decision. We will review the appeal and consider reinstating the account if appropriate.
12.5 Final Decision
Direct Marts Ltd reserves the right to make the final decision regarding account termination or suspension. Our decisions are based on our Terms and Conditions, policies, and applicable laws.
12.6 Conclusion
Termination and suspension of user accounts are necessary measures to ensure a safe and compliant environment for all users. We encourage users to comply with our Terms and Conditions, act responsibly, and respect the rights and safety of others.
If you have any questions or concerns regarding account termination or suspension, please do not hesitate to contact our support team at support@directmarts.co.uk. Thank you for your cooperation in maintaining a secure and enjoyable shopping experience on Direct Marts Ltd.
Section 13: Limitation of Liability
At Direct Marts Ltd, we take every precaution to provide accurate and reliable information on our website, www.directmarts.co.uk. However, this section outlines the limitations of liability for the use of our platform and services.
13.1 Exclusion of Warranties
Direct Marts Ltd provides our website and services on an “as is” and “as available” basis. We do not make any warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information, content, products, or services offered on our website.
We do not warrant that our website will be error-free, uninterrupted, secure, or free from viruses or other harmful components. Users access and use our website at their own risk.
13.2 Limitation of Liability
To the maximum extent permitted by applicable law, Direct Marts Ltd and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or related to the use of our website or services.
This includes, but is not limited to, damages for loss of profits, data, business, goodwill, reputation, or any other intangible losses, even if Direct Marts Ltd has been advised of the possibility of such damages.
13.3 Indemnification
Users agree to indemnify, defend, and hold Direct Marts Ltd harmless from and against any claims, liabilities, damages, losses, costs, or expenses arising from or related to their use of our website, violation of our Terms and Conditions, or infringement of any rights of third parties.
13.4 Force Majeure
Direct Marts Ltd shall not be liable for any failure or delay in the performance of our obligations if such failure or delay is due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, or technical failures.
13.5 External Links and Content
Direct Marts Ltd is not responsible for the content, policies, or practices of third-party websites linked to or from our website. Any use of third-party links or services is at the user’s own risk.
13.6 Legal Compliance
Direct Marts Ltd makes every effort to comply with all applicable laws and regulations. However, we do not guarantee that our website or services comply with the laws of every jurisdiction. Users are responsible for ensuring their compliance with local laws when accessing our website.
13.7 Changes to Limitation of Liability
Direct Marts Ltd reserves the right to modify or update the limitations of liability in this section at any time without prior notice. Any updates will be effective upon posting on our website.
13.8 Conclusion
By using our website and services, users agree to the limitations of liability outlined in this section. If you have any questions or concerns about our limitations of liability, please contact our support team at support@directmarts.co.uk.
Thank you for understanding and accepting these limitations as part of your engagement with Direct Marts Ltd. We are committed to providing a positive and secure shopping experience for all our users.
14. Indemnification
At Direct Marts Ltd, we require users to indemnify and hold us harmless from any claims, liabilities, damages, losses, costs, or expenses arising from their use of our website, www.directmarts.co.uk, or any violation of our Terms and Conditions. This section outlines the indemnification policy that applies to all users.
14.1 User Responsibility
By accessing and using our website and services, users agree to indemnify, defend, and hold Direct Marts Ltd and its affiliates, officers, directors, employees, agents, and suppliers harmless from and against any claims, demands, suits, actions, or other proceedings brought against us by any third party.
14.2 Scope of Indemnification
Indemnification includes, but is not limited to, claims arising from:
– User conduct and actions on our website, including interactions with other users.
– Violation of our Terms and Conditions, user conduct and prohibitions, intellectual property rights, or privacy policy.
– Misrepresentation or provision of false or misleading information during the account registration process or any other interactions.
– Use of third-party links, services, or content available on our website.
– Any content, materials, or information submitted or shared by the user on our platform.
14.3 Legal and Defense Costs
Users agree to reimburse Direct Marts Ltd for any costs, expenses, attorney fees, or other legal fees incurred as a result of claims covered under this indemnification policy.
14.4 Prompt Notice
Users agree to promptly notify Direct Marts Ltd of any claims or actions brought against them related to their use of our website or services. Failure to provide timely notice may impact the user’s ability to claim indemnification.
14.5 Indemnification Process
In the event of a claim covered by this indemnification policy, Direct Marts Ltd reserves the right to participate in the defense of such claim at our expense. We may also assume control of the defense and settlement of the claim, with the user providing full cooperation.
14.6 Limitation of Liability
The indemnification obligations outlined in this section do not waive or limit any other legal rights or remedies available to Direct Marts Ltd under applicable laws.
14.7 Changes to Indemnification
Direct Marts Ltd reserves the right to modify or update the indemnification policy in this section at any time without prior notice. Any updates will be effective upon posting on our website.
14.8 Conclusion
By using our website and services, users agree to abide by the indemnification policy outlined in this section. If you have any questions or concerns about indemnification, please contact our support team at support@directmarts.co.uk.
Thank you for understanding and accepting the importance of indemnification as part of our commitment to maintaining a secure and trustworthy online marketplace at Direct Marts Ltd.
15. Modifications to Terms
At Direct Marts Ltd, we reserve the right to modify or update our Terms and Conditions at any time without prior notice. This section outlines the process for any changes made to our Terms and how users will be notified of such modifications.
15.1 Right to Modify Terms
Direct Marts Ltd retains the right to amend, modify, or revise any part of our Terms and Conditions at our sole discretion. The updated Terms will be effective immediately upon posting on our website, www.directmarts.co.uk.
15.2 Notification of Changes
When modifications are made to our Terms and Conditions, we will make reasonable efforts to notify users of the updates. The notification may be in the form of a prominent notice on our website, an email sent to registered users, or any other method deemed appropriate by Direct Marts Ltd.
15.3 User Agreement to Updated Terms
By continuing to use our website and services after the modified Terms have been posted, users agree to abide by the updated Terms and Conditions. It is the responsibility of users to review the Terms periodically to stay informed of any changes.
15.4 Requests for Consent
In the event that applicable laws require express consent for certain modifications to the Terms and Conditions, Direct Marts Ltd will request users’ explicit consent before implementing such changes.
15.5 Retention of Prior Versions
Direct Marts Ltd may retain prior versions of our Terms and Conditions for reference purposes. However, the most current version will govern the use of our website and services.
15.6 Non-Retroactivity
Any changes made to our Terms and Conditions will not apply retroactively to past interactions or transactions. The updated Terms will only apply to future interactions and transactions.
15.7 Opt-Out Option
If users do not agree to the modified Terms and wish to discontinue using our website and services, they may do so by ceasing to access and use the platform.
15.8 Conclusion
Direct Marts Ltd strives to keep users informed about any changes made to our Terms and Conditions. By staying updated on the latest version of our Terms, users can continue to engage with our platform while being aware of their rights and responsibilities.
If you have any questions or concerns regarding modifications to our Terms and Conditions, please contact our support team at support@directmarts.co.uk. Thank you for your understanding and cooperation as we work to provide a transparent and reliable platform for all our users.
16. Contact Information
At Direct Marts Ltd, we value open communication with our users. This section provides the contact information for reaching out to us with any questions, concerns, or inquiries regarding our website, products, or services.
16.1 Customer Support
For any assistance, questions, or support related to your orders, account, or general inquiries, please contact our dedicated customer support team at:
Email: support@directmarts.co.uk
Our customer support team is available to address your concerns and provide prompt assistance during our business hours.
16.2 Address
For any physical correspondence or returns, you may use the following address:
Direct Mart Ltd
22-24 Russell Square,
Leicester, LE1 2DS
