Delivery Charges

The table below outlines our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order.

Standard delivery to most of UK Mainland is FREE on orders over £50 from DIRECT MART, and is only applicable for Standard Delivery if the order is placed before 2:00 PM.

Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41, BT

Typical delivery time windows: Monday-Friday: 08:00 – 19:00

For most orders, you will receive a tracking number along with carrier name and you will be able to track them throughout journey. As this delivery made by third party courier service therefore we do not have any control over the delivery time. Any queries related to delivery please send us an email on support@directmarts.co.uk and give us 48 hours for investigation. 

Click & Collect

Direct Mart Limited offers a FREE Click and Collect service to Direct Mart store.

If you choose to have your order collected on same day please put through your order before 11:00 AM and collection will be available after 05:00 PM.

Standard Delivery

We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

• • Scottish Highlands & Scottish Isles: +7 days

• • Isle of Man & Isles of Scilly: +2 days

• • Isle of Wight: +5 days

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Next Day Delivery

Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 2:00pm for a small additional charge (delivery on working days only). Orders placed after 2:00pm on a Friday will be delivered Tuesday.

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Free Local Delivery Offer

We are excited to offer free local delivery for orders above
£20 within a 5-mile radius from our warehouse. This is our way of expressing
gratitude to our valued customers in the following applicable pin codes:

LE1*/LE12*/LE18*/LE19*/LE2*/LE21*/LE3*/LE4*/LE41*/LE5*/LE55*/LE6*/LE7*

LE8*/LE87*/LE9*/LE95*

Courier Service Provider